Dealing with bereavement

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Further support

Links to other useful organisations for information and guidance to bereavement

Our Bereavement Support team can direct you to additional sources of support to help you cope with the death of a loved one.

Financial support you may be eligible for

You may be entitled to receive extra help and benefits – particularly if it is your partner who has died. The rules can be complicated but your local Jobcentre Plus office or Citizens Advice Bureau will give you all the information you need.

For information and advice

These links will allow you to access other websites. Please read the linked websites' terms and conditions. HSBC Bank plc has no control over non-HSBC websites and is not liable for your use
of them.

  • The Probate Service
    Guidance specifically on dealing with probate and inheritance tax, you can also download documents on this website.
  • HM Revenue & Customs (HMRC)
    Gives practical advice relating to managing an estate with implications such as tax, trusts
    and benefits.
  • Directgov
    Wide-ranging advice on everything from registering the death and arranging the funeral to dealing with the estate.
  • Citizens Advice Bureau
    Free legal information and advice on a wide range of topics including what to do if a will has not been made.
  • The Bereavement Register
    This service can help reduce the amount of direct mail being sent to the address of a person
    who's died.
  • National Association of Funeral Directors
    Association of independent funeral directors offering guidance on the process of arranging
    a funeral.
  • Department for Work and Pensions
    Information and advice on a wide range of topics including benefits and grants available. The DWP has a number of booklets that you may find useful: What to do after a death in England and Wales and What to do after a death in Scotland. You can find copies at all local register offices, your local Citizens Advice Bureau or local Jobcentre Plus office.
  • Age UK
    Information and advice about dealing with bereavement when someone dies and how to cope
    with grief.

For emotional support

  • Cruse Bereavement Care
    Gives you the opportunity to understand and cope with grief and provide support to other
    bereaved people.
  • Samaritans
    A completely confidential service available via email and telephone for anyone in any type of emotional distress.
  • Child Bereavement Charity
    Provides information, training and specialised support to those affected when a baby or child dies.
  • War Widows Association of Great Britain
    A volunteer group aiming to improve the conditions of war widows and their dependants in
    Great Britain.

Letting us know

Call us

0800 085 1992*

or +44 (0)114 252 0249 if you're calling from outside the UK.

Notify online

You can inform us of a bereavement online

Notify now

General enquiries

0345 850 0088

Find your nearest branch

Find branch

Write to us

You can send documents to:

District Service Centre
HSBC Bank plc
Harry Weston Road
Binley
Coventry
CV3 2TQ

Bereavement guide

Download now

* Lines are open 8:30am to 6pm, Monday to Friday and Saturdays 9am to 2pm (excluding public holidays).

Our top 5 FAQs

  1. What documentation do you need in order to close the accounts?
    What documentation do you need in order to close the accounts?

    We will need to see the following original documents:

    • Death certificate
    • Will (if one exists)
    • Grant of Probate/Letters of Administration (if applicable)
    • ID&VA for any Personal Representatives who are not HSBC customers – please see Help Us Identify You for a complete list of acceptable documents.

    We will also require a completed Payment Authorisation Form or forms signed by all the Personal Representatives.

  2. How long will it take to release the balance?
    How long will it take to release the balance?

    Once we have received the correct documentation, where there is only current and savings accounts, we will combine all the balances and release the funds within ten working days. Where there are other products, this may take longer and we will advise you of this separately within a letter of the balances held at date of death.

    If we are aware that a dispute exists over the estate, we will not be able to release the funds until we have seen the Grant of Probate or Letters of Administration.

  3. Can I pay the funeral bill from the deceased’s account?
    Can I pay the funeral bill from the deceased’s account?

    Yes. We will be able to pay the funeral bill for you once we have seen the death certificate and you provide us the funeral bill.

    If the bill is an estimate, we will be able to pay the deposit once we have seen the death certificate.

    If you have already paid the funeral bill from your own account, we may be able to reimburse you once we have seen the death certificate, the funeral bill and proof of payment.

    If sufficient funds are not available, we can make a partial payment, to the value of the funds held, with written confirmation from the Personal Representative(s).

  4. I am a Personal Representative, what proof of identity and address do you need from me?
    I am a Personal Representative, what proof of identity and address do you need from me?

    For a complete list of the acceptable documents as proof of identity and confirmation of address please see Help Us Identify You.

  5. Will credits still be accepted into a sole account?
    Will credits still be accepted into a sole account?

    Yes. We are able to continue to receive credits into an account after we have been notified of the death. Please bear in mind, some credits may be re-claimed, e.g. state pension.