Dealing with bereavement

Help and support

We want to support and guide you, please find more information below that we hope you will find useful.

Show all

Obtaining the will

Obtaining the will

You will need to know the signed and witnessed version of the will

Dealing with the estate

Dealing with the estate

Dealing with the estate can be complex depending on each case

Letting organisations know

Letting organisations know

A list of who else you need to contact when a loved one dies

What happens when we are notified of the death of a Customer?

What happens when we are notified of the death of a Customer?

The Personal Representative will only need to inform us once of the death.

Meet the bereavement support team

Meet the bereavement support team

Meet our bereavement support team and find out how we can help following the death of a loved one.

Further support

Further support

Links to other useful organisations for information and guidance to bereavement

Financial considerations following a bereavement

Financial considerations following a bereavement

Assessing your own financial affairs after the death of a loved one

What Happens to HSBC accounts in debt?

What Happens to HSBC accounts in debt?

If you need any help or guidance in dealing with debts held with HSBC or you do not think that the estate will be…

First steps

Letting organisations know

Letting organisations know

A list of who else you need to contact when a loved one dies

What happens when we are notified of the death of a Customer?

What happens when we are notified of the death of a Customer?

The Personal Representative will only need to inform us once of the death.

Meet the bereavement support team

Meet the bereavement support team

Meet our bereavement support team and find out how we can help following the death of a loved one.

Further support

Further support

Links to other useful organisations for information and guidance to bereavement

Dealing with the estate

Obtaining the will

Obtaining the will

You will need to know the signed and witnessed version of the will

Dealing with the estate

Dealing with the estate

Dealing with the estate can be complex depending on each case

Meet the bereavement support team

Meet the bereavement support team

Meet our bereavement support team and find out how we can help following the death of a loved one.

Further support

Further support

Links to other useful organisations for information and guidance to bereavement

What Happens to HSBC accounts in debt?

What Happens to HSBC accounts in debt?

If you need any help or guidance in dealing with debts held with HSBC or you do not think that the estate will be…

Other support &
our commitment

Financial considerations following a bereavement

Financial considerations following a bereavement

Assessing your own financial affairs after the death of a loved one

Further support

Further support

Links to other useful organisations for information and guidance to bereavement

Our Commitment to you

Our Commitment to you

Dealing with the estate of a loved one can be difficult. If you're dealing with more than one bank the…

Letting us know

Call us

0800 085 1992*

or +44 (0)114 252 0249 if you're calling from outside the UK.

Notify online

You can inform us of a bereavement online

Notify now

General enquiries

0345 850 0088

Find your nearest branch

Find branch

Write to us

You can send documents to:

District Service Centre
HSBC Bank plc
Harry Weston Road
Binley
Coventry
CV3 2TQ

Bereavement guide

Download now

* Lines are open 8:30am to 6pm, Monday to Friday and Saturdays 9am to 2pm (excluding public holidays).

Our top 5 FAQs

  1. What documentation do you need in order to close the accounts?
    What documentation do you need in order to close the accounts?

    We will need to see the following original documents:

    • Death certificate
    • Will (if one exists)
    • Grant of Probate/Letters of Administration (if applicable)
    • ID&VA for any Personal Representatives who are not HSBC customers – please see Help Us Identify You for a complete list of acceptable documents.

    We will also require a completed Payment Authorisation Form or forms signed by all the Personal Representatives.

  2. How long will it take to release the balance?
    How long will it take to release the balance?

    Once we have received the correct documentation, where there is only current and savings accounts, we will combine all the balances and release the funds within ten working days. Where there are other products, this may take longer and we will advise you of this separately within a letter of the balances held at date of death.

    If we are aware that a dispute exists over the estate, we will not be able to release the funds until we have seen the Grant of Probate or Letters of Administration.

  3. Can I pay the funeral bill from the deceased’s account?
    Can I pay the funeral bill from the deceased’s account?

    Yes. We will be able to pay the funeral bill for you once we have seen the death certificate and you provide us the funeral bill.

    If the bill is an estimate, we will be able to pay the deposit once we have seen the death certificate.

    If you have already paid the funeral bill from your own account, we may be able to reimburse you once we have seen the death certificate, the funeral bill and proof of payment.

    If sufficient funds are not available, we can make a partial payment, to the value of the funds held, with written confirmation from the Personal Representative(s).

  4. I am a Personal Representative, what proof of identity and address do you need from me?
    I am a Personal Representative, what proof of identity and address do you need from me?

    For a complete list of the acceptable documents as proof of identity and confirmation of address please see Help Us Identify You.

  5. Will credits still be accepted into a sole account?
    Will credits still be accepted into a sole account?

    Yes. We are able to continue to receive credits into an account after we have been notified of the death. Please bear in mind, some credits may be re-claimed, e.g. state pension.