Dealing with bereavement

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Notifying us

Once you've registered the death you should notify us, if you haven't done so already.

There are various ways to do this, you may find the quickest way to notify us is to complete our Online Notification form.

You can also call our Bereavement Support Team on 0800 085 1992 or notify us by visiting a branch, appointments are recommended and can be made through the Bereavement Support Team.

Once you've notified us, we'll then be able to confirm the next steps, including what documents we need to see and any forms that need to be completed.

Documentation

For HSBC current and savings accounts the documents we are likely to require are listed below:

  • Original death certificate or the Coroner's certificate
  • If there is a Will, an original or certified copy of the Will, to confirm who is entitled to deal with the estate and be a personal representative.
  • If a personal representative of the deceased does not already bank with HSBC, we'll need one form of identification and one form of address verification for each of the personal representatives (e.g. full or provisional driving licence, passport, utility bill or armed forces ID card).
  • If there is no Will, a Grant of Probate or Letters of Administration may be required to confirm you are the executor of the estate.
  • Our Bereavement Support Team will provide you with the necessary Account Closure Forms once notified.

For a complete list of the acceptable documents as proof of identity and confirmation of address please see Help Us Identify You.

To understand what will happen to other HSBC accounts, products or services after notification we have set out more details which can be found within our What happens when we are notified of the death of a customer? pages. Please do not hesitate to contact the Bereavement Support Team with any questions you have. You can show us documents or return forms by visiting your local branch of HSBC (an appointment may be necessary). You can find your nearest branch using our branch locator tool within the contact us section.

Alternatively you can post the original documents or forms to:

Coventry Service Centre
HSBC Bank plc
Harry Weston Road
Binley
Coventry CV3 2TQ

All original documents will be returned to you in the post. High value documents will be sent by special delivery. If you want further information on which method of post will be used for certain documents, please ask the Bereavement Support Team.

HSBC Accounts

As soon as we're notified of a death, we inform all parts of HSBC and we will let you know if you need to take any further action regarding specific accounts.

Any sole accounts the deceased had are automatically frozen. This means:

  • No money can be taken out of the accounts.
  • HSBC continues to allow all credits into deceased accounts.
  • By law, we must cancel any Direct Debits or standing orders – including utility bills, mortgage or loan payments.

Alternative arrangements may need to be made to continue to pay the bills. We'll provide the personal representative with a full list of information to assist with this task. The only exception to this is home insurance, which we may continue to pay if the personal representative asks us to and credit funds are available.

After you have told us that a person has passed away, for a short time they may still be sent mail from us. This is because it is prepared and printed several weeks in advance. We make every effort to avoid this happening but should you receive any such mail, please accept our apologies.

Letting us know

Call us

0800 085 1992*

or +44 (0)114 252 0249 if you're calling from outside the UK.

Notify online

You can inform us of a bereavement online

Notify now

General enquiries

0345 850 0088

Find your nearest branch

Find branch

Write to us

You can send documents to:

District Service Centre
HSBC Bank plc
Harry Weston Road
Binley
Coventry
CV3 2TQ

Bereavement guide

Download now

* Lines are open 8:30am to 6pm, Monday to Friday and Saturdays 9am to 2pm (excluding public holidays).

Our top 5 FAQs

  1. What documentation do you need in order to close the accounts?
    What documentation do you need in order to close the accounts?

    We will need to see the following original documents:

    • Death certificate
    • Will (if one exists)
    • Grant of Probate/Letters of Administration (if applicable)
    • ID&VA for any Personal Representatives who are not HSBC customers – please see Help Us Identify You for a complete list of acceptable documents.

    We will also require a completed Payment Authorisation Form or forms signed by all the Personal Representatives.

  2. How long will it take to release the balance?
    How long will it take to release the balance?

    Once we have received the correct documentation, where there is only current and savings accounts, we will combine all the balances and release the funds within ten working days. Where there are other products, this may take longer and we will advise you of this separately within a letter of the balances held at date of death.

    If we are aware that a dispute exists over the estate, we will not be able to release the funds until we have seen the Grant of Probate or Letters of Administration.

  3. Can I pay the funeral bill from the deceased’s account?
    Can I pay the funeral bill from the deceased’s account?

    Yes. We will be able to pay the funeral bill for you once we have seen the death certificate and you provide us the funeral bill.

    If the bill is an estimate, we will be able to pay the deposit once we have seen the death certificate.

    If you have already paid the funeral bill from your own account, we may be able to reimburse you once we have seen the death certificate, the funeral bill and proof of payment.

    If sufficient funds are not available, we can make a partial payment, to the value of the funds held, with written confirmation from the Personal Representative(s).

  4. I am a Personal Representative, what proof of identity and address do you need from me?
    I am a Personal Representative, what proof of identity and address do you need from me?

    For a complete list of the acceptable documents as proof of identity and confirmation of address please see Help Us Identify You.

  5. Will credits still be accepted into a sole account?
    Will credits still be accepted into a sole account?

    Yes. We are able to continue to receive credits into an account after we have been notified of the death. Please bear in mind, some credits may be re-claimed, e.g. state pension.