Dealing with bereavement

Back to Help & Support

Meet the bereavement support team

Meet our bereavement support team and find out how we can help following the death of a loved one.

To contact the bereavement support team, please call us on 0345 850 0088

Lines are open from 8:30am to 6pm Monday to Friday and 9am to 2pm Saturdays (excluding Bank Holidays)

Download the PDF transcript for this video.

* Lines are open 8:30am to 6pm, Monday to Friday and Saturdays 9am to 2pm (excluding public holidays).

Important documents

Our top 5 FAQs

  1. What documentation do you need in order to close the accounts?
    What documentation do you need in order to close the accounts?

    We will need to see the following original documents:

    • Death certificate
    • Will (if one exists)
    • Grant of Probate/Letters of Administration (if applicable)
    • ID&VA for any Personal Representatives who are not HSBC customers – please see Help Us Identify You for a complete list of acceptable documents.

    We will also require a completed Payment Authorisation Form or forms signed by all the Personal Representatives.

  2. How long will it take to release the balance?
    How long will it take to release the balance?

    Once we have received the correct documentation, where there is only current and savings accounts, we will combine all the balances and release the funds within ten working days. Where there are other products, this may take longer and we will advise you of this separately within a letter of the balances held at date of death.

    If we are aware that a dispute exists over the estate, we will not be able to release the funds until we have seen the Grant of Probate or Letters of Administration.

  3. Can I pay the funeral bill from the deceased’s account?
    Can I pay the funeral bill from the deceased’s account?

    Yes. We will be able to pay the funeral bill for you once we have seen the death certificate and you provide us the funeral bill.

    If the bill is an estimate, we will be able to pay the deposit once we have seen the death certificate.

    If you have already paid the funeral bill from your own account, we may be able to reimburse you once we have seen the death certificate, the funeral bill and proof of payment.

    If sufficient funds are not available, we can make a partial payment, to the value of the funds held, with written confirmation from the Personal Representative(s).

  4. I am a Personal Representative, what proof of identity and address do you need from me?
    I am a Personal Representative, what proof of identity and address do you need from me?

    For a complete list of the acceptable documents as proof of identity and confirmation of address please see Help Us Identify You.

  5. Will credits still be accepted into a sole account?
    Will credits still be accepted into a sole account?

    Yes. We are able to continue to receive credits into an account after we have been notified of the death. Please bear in mind, some credits may be re-claimed, e.g. state pension.